At [Your Store Name], customer satisfaction is very important to us. Since we operate through a dropshipping model, our policies are designed to ensure fairness and transparency for both our customers and suppliers. Please read the following carefully before making a purchase.
1. Eligibility for Refunds & Exchanges
You may request a refund or exchange if:
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The product is defective, damaged, or incorrect upon delivery.
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The item is unused, in its original packaging, and in resellable condition.
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You contact us within 7 days of receiving your order.
2. Non-Refundable/Non-Exchangeable Items
We do not accept refunds or exchanges for:
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Items damaged due to customer misuse or mishandling.
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Products purchased on sale, discount, or clearance.
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Personal care items (cosmetics, shampoos, oils, etc.) for hygiene reasons.
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Custom-made or personalized products.
3. Process for Refund/Exchange
To request a refund or exchange:
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Contact us at 📧 [Your Email Address] within 7 days of receiving your order.
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Provide your order number and clear photos/videos of the issue.
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Our support team will review your request and provide return instructions (if applicable).
4. Return Shipping Costs
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Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
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We do not accept “cash on delivery” returns.
5. Refund Processing
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed within 7–14 business days to your original payment method.
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Shipping charges are non-refundable.
6. Late or Missing Refunds
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If you haven’t received your refund after 14 business days, please check with your bank or payment provider first.
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If the issue persists, contact us at 📧 [Your Email Address].
7. Exchanges
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Exchanges are subject to product availability.
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If the requested item is out of stock, we will issue a refund instead.